• Provide helpdesk support to resolve PC issues via phone and remote support.
• Prioritize, schedule, and handle support calls as volume dictates
• Configure, install, troubleshoot and administer PCs, Laptops and Workstations.
• Travel locally to client sites to install equipment and provide support.
• Perform end-user setups and software installations for workstations and laptops.
• Performs initial new user set-up and network orientation
• Work with vendors and service providers to troubleshoot and repair PCs.
• Provides training to users software applications.
• Spyware removals and machine tune ups.
• Maintain hardware and software inventory of computer assets,
• Develop and maintain documentation of processes and inventory
• Document and maintain system configurations, hardware and software inventory.
• Conduct routine systems monitoring and data back up.
• Review daily virus, scan logs and security logs.
• Provide verbal and written reports on activities.
• Provide guidance and input on system and process matters, including design, implementation, evaluation, efficiency, problem solving, and maintenance.
Design of Systems and Networks
Working with you to assess and evaluate your needs we build a computer system for you or redesigh your current one. Visualization of work flow is important when designing a new computer network or redesigning your existing one. Our experience makes these daunting tasks very simple. We can help improve your productivity and teach you to use your computer resources more efficiently.
Maintenance
We conduct “tune-ups” of your computers at regularly scheduled intervals....You spend more time on your computer than you do in your car and you would not go without a tune-up on your car for more than 3 months. So sign up for our contract services for tune ups and keep a speedy and secure environment before it’s too late. Preventative maintenance = “an apple a day!”
Installation
Our crew of experts is skilled in all aspects of computer network installation. From running cable, to installing your new software, to being on site to solve any problems you might encounter, we take care of it all.
Email solutions
In today's world, email is perhaps the most important communications tool in business. Unfortunately, for many companies, the cost of implementing reliable e-mail and group collaboration services can be overwhelming.
We enable organizations of all sizes to utilize the enterprise-class messaging, collaboration and group scheduling features offered by Microsoft Exchange Server 2003.
The smart and affordable way to enable yourself and your employees to work smarter and communicate more effectively.
Are you running a business with an "AOL", "Comcast", or other public e-mail address? These addresses are rented and not owned so when there are changes in their services you have to change everything in yours. We can help create your own "Domain" and "E-mail" to give you a secure and professional image... You won’t have to worry about your critical communications again.
Handheld Connectivity including Blackberries and Stuff
We offer a variety of wireless mailbox synchronization options for professionals who are on the go. With support for Blackberry, Windows Mobile, Good Mobile Messaging and WAP based devices, We offer more wireless email options than anyone else. Call to learn how to stay connected anytime, anywhe
Automated on-site and off-site Back-up
Are you still backing up your finance and business information on floppy's, or worse...you don't back up? Billions of dollars worth of information per year are lost due to people not doing back-ups. Don't be caught with your "Pants Down". Our private and automatic secure back-up services are a small price to pay for security and safety of your critical information.
Online backup services contain many powerful yet simple to use features. Using eSureIT On-Line Backup gives you encryption backup tools previously enjoyed only by Fortune 500 companies, but with an interface designed for anyone to be able to use.